• Assessment and selection of IT Outsourcing Models.
  • Review of service performance provided by external and internal suppliers.
  • Definition and implementation of IT service catalog and Service Level Agreement.
  • Implementation of IT Dashboards to measure and control Service Level Agreements.
  • Implementation of measures to optimize the quality of end-user support.
  • Development of tools to automate testing and environment management.
  • Implementation of CMMi Methodology.